Answers before the visit

The bait is shut inside key-locked stations, so an animal cannot get to it. In professional kitchens, or if you prefer, we use mechanical traps with no chemicals at all.

Because an open gap is an invitation: other rodents follow the same scent trails. Sealing is the step that makes the result last, and it is the heart of the Verrou Method®.

Two in the vast majority of cases: the treatment, then a follow-up 10 to 15 days later. A third visit is advisable when the infestation spreads across several floors of a building.

Let us know: the technician will locate the area during the follow-up and suggest the least invasive fix, whether that means removing an accessible carcass or treating the odour.

No. For a gel treatment, just clear the space under the sink and behind appliances. For fleas or moths, you will receive a precise preparation list (vacuuming, washing textiles) when you book.

Their egg cases, called oothecae, resist most products. The follow-up takes place once they have hatched, so the new generation is reached before it can breed.

Yes. It is applied as small droplets in inaccessible spots (hinges, under worktops, appliance motors), has no smell and does not require you to stop service.

Usually not: dry steam followed by a full encasement is enough. We only advise replacing a mattress if it is torn open, because the insects can then hide out of reach inside it.

Allow about four hours after the visit for treated rooms to dry and air. Vulnerable people, pregnant women and pets should stay away during that time.

A few eggs may escape the first treatment, tucked into an unreachable corner. The follow-up, scheduled after the hatching period, deals with that generation before it can lay eggs in turn.

Yes, in blocks of flats bed bugs move through ducts and along skirting boards. If you live in a shared building, tell the managing agent: inspecting adjoining flats prevents reinfestation from next door.

No. Honeybees are valuable pollinators: we never destroy them and will point you to a beekeeper who can collect the swarm.

Yes, as long as you keep windows on the nest side closed and keep children and pets indoors for about an hour. Then avoid going near the nest until the next day.

Because we treat a nest, not a home: the effort is the same for a studio as for a large house, so the price stays fixed.

Cleaning removes visible dirt; disinfecting destroys the remaining micro-organisms with a biocide applied for the right contact time. We do both, in that order.

The disinfectants we use evaporate once they have done their job. Airing for one to two hours is usually enough before using the room again.

Yes. The report states the date, the surfaces treated and the products used; you can pass it on to your landlord or insurer, or show it during an inspection.

From four visits a year for a residential building with no history to monthly visits for a professional kitchen. The frequency is set after the initial audit and can change with the results.

It brings together the station map, the readings from each visit, the products used and corrective actions: exactly what inspectors ask for to check that a pest control plan is really being followed.

The standard plan runs for twelve months. The exact term and cancellation conditions are set out in the proposal we send you after the audit.